Refund policy
Eligibility for Returns & Exchange
Returns or exchanges are only accepted in the following situations:
- The product is damaged.
- The product is not working.
- You received the wrong product.
- One or more items are missing from your order.
Unboxing Video Requirement
Customers must record a clear unboxing video while opening the parcel.
- The video should be continuous and without any cuts.
- The parcel label and the product condition must be clearly visible.
- Claims without an unboxing video will not be accepted.
Complaint Time Limit
Any issue must be reported within 24 hours of receiving the parcel.
Complaints submitted after 24 hours will not be considered.
How to Submit a Claim
To report an issue:
- Contact us through our official WhatsApp or contact number.
- Provide your order number, details of the issue, and the unboxing video.
Verification Process
After receiving your complaint, our team will review the details and verify the claim.
Once verification is completed, we will provide a suitable solution such as an exchange or refund.
Important Information
- Products that have been used, tested, or damaged due to improper handling cannot be returned or exchanged.
- Claims without proper proof will not be accepted.
- The company has the right to approve or reject any claim after verification.
Out of Stock Refund Policy
If you have paid for a product that later turns out to be out of stock, a full refund will be issued.
Our support team will contact you to collect your bank details, and the refund will be processed within 48 hours after confirmation.
Note
We strongly advise recording an unboxing video when opening your parcel, especially if there is a missing item. This helps us resolve any issue quickly and fairly.
We appreciate your patience and cooperation during this process.
By placing an order with us, you agree to this Returns & Exchange Policy.
